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PS06: Incident Scene Pre-Arrival Staging Guidance for Emergency Responders

This service package will provide situational awareness to and coordination among emergency responders - upon dispatch, while en route to establish incident scene work zones, upon initial arrival and staging of assets, and afterward if circumstances require additional dispatch and staging. It collects a variety of data from emergency, traffic, and maintenance centers. It includes a vehicle and equipment staging function that supplies the en route responders with additional information about the scene of an incident that they can use to determine where to stage personnel and equipment prior to their arrival on-scene. The service package also includes a dynamic routing function which provides emergency responders with real-time navigation instructions to travel from their base to the incident scene, accounting for traffic conditions, road closures, and snowplow reports if needed. In addition it includes an emergency responder status reporting function which continuously monitors the location of the en route responder vehicles as well as the vehicles already on-scene. The function develops and maintains the current position of the responder's vehicles and provides updates for estimated time of arrival (ETA).

Relevant Regions: Australia, Canada, European Union, and United States

Enterprise

Development Stage Roles and Relationships

Installation Stage Roles and Relationships

Operations Stage Roles and Relationships
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Source Destination Role/Relationship
Basic Emergency Vehicle Manager Basic Emergency Vehicle Manages
Basic Emergency Vehicle Manager Emergency Personnel System Usage Agreement
Basic Emergency Vehicle Owner Basic Emergency Vehicle Owns
Basic Emergency Vehicle Owner Basic Emergency Vehicle Manager Operations Agreement
Basic Emergency Vehicle Owner Emergency Vehicle OBE Owner Expectation of Data Provision
Basic Emergency Vehicle Supplier Basic Emergency Vehicle Owner Warranty
Care Facility Manager Care Facility Manages
Care Facility Owner Care Facility Owns
Care Facility Owner Care Facility Manager Operations Agreement
Care Facility Owner Emergency Management Center Owner Information Exchange Agreement
Care Facility Owner Emergency Vehicle OBE Owner Information Exchange Agreement
Care Facility Supplier Care Facility Owner Warranty
Commercial Vehicle OBE Manager Commercial Vehicle OBE Manages
Commercial Vehicle OBE Owner Commercial Vehicle OBE Owns
Commercial Vehicle OBE Owner Commercial Vehicle OBE Manager Operations Agreement
Commercial Vehicle OBE Owner Emergency Management Center Owner Information Provision Agreement
Commercial Vehicle OBE Supplier Commercial Vehicle OBE Owner Warranty
DMV Manager DMV Manages
DMV Owner DMV Owns
DMV Owner DMV Manager Operations Agreement
DMV Owner Emergency Management Center Owner Information Exchange Agreement
DMV Supplier DMV Owner Warranty
Emergency Management Center Manager Emergency Management Center Manages
Emergency Management Center Manager Emergency Personnel System Usage Agreement
Emergency Management Center Owner Care Facility Owner Information Exchange Agreement
Emergency Management Center Owner DMV Owner Information Exchange Agreement
Emergency Management Center Owner Emergency Management Center Owns
Emergency Management Center Owner Emergency Management Center Manager Operations Agreement
Emergency Management Center Owner Emergency Vehicle OBE Owner Information Exchange Agreement
Emergency Management Center Owner Traffic Management Center Owner Information Exchange Agreement
Emergency Management Center Supplier Emergency Management Center Owner Warranty
Emergency Personnel Basic Emergency Vehicle Operates
Emergency Personnel Emergency Management Center Operates
Emergency Personnel Emergency Vehicle OBE Operates
Emergency Vehicle OBE Manager Emergency Personnel System Usage Agreement
Emergency Vehicle OBE Manager Emergency Vehicle OBE Manages
Emergency Vehicle OBE Owner Care Facility Owner Information Exchange Agreement
Emergency Vehicle OBE Owner Emergency Management Center Owner Information Exchange Agreement
Emergency Vehicle OBE Owner Emergency Vehicle OBE Owns
Emergency Vehicle OBE Owner Emergency Vehicle OBE Manager Operations Agreement
Emergency Vehicle OBE Owner Other EV OBEs Owner Expectation of Data Provision
Emergency Vehicle OBE Supplier Emergency Vehicle OBE Owner Warranty
Fleet and Freight Management Center Manager Fleet and Freight Management Center Manages
Fleet and Freight Management Center Owner Emergency Management Center Owner Information Provision Agreement
Fleet and Freight Management Center Owner Fleet and Freight Management Center Owns
Fleet and Freight Management Center Owner Fleet and Freight Management Center Manager Operations Agreement
Fleet and Freight Management Center Supplier Fleet and Freight Management Center Owner Warranty
Freight Equipment Manager Freight Equipment Manages
Freight Equipment Owner Commercial Vehicle OBE Owner Expectation of Data Provision
Freight Equipment Owner Freight Equipment Owns
Freight Equipment Owner Freight Equipment Manager Operations Agreement
Freight Equipment Supplier Freight Equipment Owner Warranty
Maint and Constr Management Center Manager Maint and Constr Management Center Manages
Maint and Constr Management Center Owner Emergency Management Center Owner Information Provision Agreement
Maint and Constr Management Center Owner Maint and Constr Management Center Owns
Maint and Constr Management Center Owner Maint and Constr Management Center Manager Operations Agreement
Maint and Constr Management Center Supplier Maint and Constr Management Center Owner Warranty
Other EV OBEs Manager Other EV OBEs Manages
Other EV OBEs Owner Emergency Vehicle OBE Owner Expectation of Data Provision
Other EV OBEs Owner Other EV OBEs Owns
Other EV OBEs Owner Other EV OBEs Manager Operations Agreement
Other EV OBEs Supplier Other EV OBEs Owner Warranty
Traffic Management Center Manager Traffic Management Center Manages
Traffic Management Center Owner Emergency Management Center Owner Information Exchange Agreement
Traffic Management Center Owner Traffic Management Center Owns
Traffic Management Center Owner Traffic Management Center Manager Operations Agreement
Traffic Management Center Supplier Traffic Management Center Owner Warranty
Transportation Information Center Manager Transportation Information Center Manages
Transportation Information Center Owner Emergency Management Center Owner Information Provision Agreement
Transportation Information Center Owner Transportation Information Center Owns
Transportation Information Center Owner Transportation Information Center Manager Operations Agreement
Transportation Information Center Supplier Transportation Information Center Owner Warranty

Maintenance Stage Roles and Relationships

Functional

This service package includes the following Functional View PSpecs:

Physical Object Functional Object PSpec Number PSpec Name
Commercial Vehicle OBE CV On-Board Cargo Monitoring 2.4.2 Collect On-board Commercial Vehicle Sensor Data
2.4.3 Analyze Commercial Vehicle On-board Data
2.4.4 Provide Commercial Vehicle Driver Interface
2.4.7 Manage CV On-board Data
2.6.4 Provide Lock Tag Data Interface
2.8.3.1 Provide Driver Interface for Intermodal Freight Dispatch
Emergency Management Center Emergency Commercial Vehicle Response 5.1.1.1 Coordinate Emergency Inputs
5.1.1.2 Identify Commercial Vehicle Emergencies
Emergency Dispatch 5.1.2 Determine Coordinated Response Plan
5.1.4 Manage Emergency Response
5.2 Provide Operator Interface for Emergency Data
5.3.2 Dispatch Vehicle
5.3.6 Maintain Vehicle Status
5.5 Update Emergency Display Map Data
Emergency Incident Command 5.1.1.3 Collect Incident And Event Data
5.1.3 Communicate Emergency Status
5.1.4 Manage Emergency Response
5.3.2 Dispatch Vehicle
5.3.4 Assess Response Status
5.3.6 Maintain Vehicle Status
5.7.2 Provide Disaster Response Coordination
Emergency Routing 5.2 Provide Operator Interface for Emergency Data
5.3.6 Maintain Vehicle Status
5.3.7 Provide Emergency Vehicle Route
5.5 Update Emergency Display Map Data
5.7.1 Assess System Status For Disasters
5.7.3 Assess System Status For Evacuation
Emergency Vehicle OBE EV On-Board En Route Support 5.3.3 Provide Emergency Vehicle Location
5.3.5 Provide Emergency Personnel Interface
5.3.9 Process Mobile Emergency Requests
EV On-Board Incident Management Communication 5.3.5 Provide Emergency Personnel Interface
Maint and Constr Management Center MCM Incident Management 9.1.7 Process Road Network Information
9.2.2 Status Current M&C Activities and Transportation Infrastructure
9.2.3.4 Manage M&C Resource Needs
Traffic Management Center TMC Incident Dispatch Coordination 1.1.4.1 Retrieve Traffic Data
1.1.5 Exchange Data with Other Traffic Centers
1.3.2.1 Store Possible Incident Data
1.3.2.2 Review and Classify Possible Incidents
1.3.2.3 Review and Classify Planned Events
1.3.2.6 Manage Traffic Routing
1.3.3.1 Respond to Current Incidents
1.3.4.1 Retrieve Incident Data
1.3.4.2 Provide Traffic Operations Personnel Incident Interface
1.3.4.3 Provide Media Incident Data Interface
1.3.4.4 Manage Resources for Incidents
1.3.5 Manage Incident Response Planning and Traffic Management Decision Support
1.3.6 Traffic Disaster Response Control
1.3.7 Traffic Evacuation Control

Physical

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Includes Physical Objects:

Physical Object Class Description
Basic Emergency Vehicle Vehicle The 'Basic Emergency Vehicle' represents the interfaces with on-board equipment on a public safety vehicle. It includes a specialized databus that may be subject to different vehicle databus standards and hosts a broad range of components that are specific to emergency vehicles including the lightbar/siren and on-board apparatus that supports law enforcement, firefighting, emergency medical services, and towing/recovery.
Care Facility Center The 'Care Facility' represents a hospital or another emergency care facility. It may also represent a third party quality of care information provider.
Commercial Vehicle OBE Vehicle The Commercial Vehicle On-Board Equipment (OBE) resides in a commercial vehicle and provides the sensory, processing, storage, and communications functions necessary to support safe and efficient commercial vehicle operations. It provides two-way communications between the commercial vehicle drivers, their fleet managers, attached freight equipment, and roadside officials. A separate 'Vehicle OBE' physical object supports vehicle safety and driver information capabilities that apply to all vehicles, including commercial vehicles. The Commercial Vehicle OBE supplements these general ITS capabilities with capabilities that are specific to commercial vehicles.
DMV Center The 'DMV' is a specific (state) public organization responsible for registering vehicles, e.g., the Department of Motor Vehicles.
Emergency Management Center Center The 'Emergency Management Center' represents systems that support incident management, disaster response and evacuation, security monitoring, and other security and public safety-oriented ITS applications. It includes the functions associated with fixed and mobile public safety communications centers including public safety call taker and dispatch centers operated by police (including transit police), fire, and emergency medical services. It includes the functions associated with Emergency Operations Centers that are activated at local, regional, state, and federal levels for emergencies and the portable and transportable systems that support Incident Command System operations at an incident. This Center also represents systems associated with towing and recovery, freeway service patrols, HAZMAT response teams, and mayday service providers.

It manages sensor and surveillance equipment used to enhance transportation security of the roadway infrastructure (including bridges, tunnels, interchanges, and other key roadway segments) and the public transportation system (including transit vehicles, public areas such as transit stops and stations, facilities such as transit yards, and transit infrastructure such as rail, bridges, tunnels, or bus guideways). It provides security/surveillance services to improve traveler security in public areas not a part of the public transportation system.

It monitors alerts, advisories, and other threat information and prepares for and responds to identified emergencies. It coordinates emergency response involving multiple agencies with peer centers. It stores, coordinates, and utilizes emergency response and evacuation plans to facilitate this coordinated response. Emergency situation information including damage assessments, response status, evacuation information, and resource information are shared The Emergency Management Center also provides a focal point for coordination of the emergency and evacuation information that is provided to the traveling public, including wide-area alerts when immediate public notification is warranted.

It tracks and manages emergency vehicle fleets using real-time road network status and routing information from the other centers to aid in selecting the emergency vehicle(s) and routes, and works with other relevant centers to tailor traffic control to support emergency vehicle ingress and egress, implementation of special traffic restrictions and closures, evacuation traffic control plans, and other special strategies that adapt the transportation system to better meet the unique demands of an emergency.
Emergency Personnel Vehicle 'Emergency Personnel' represents personnel that are responsible for police, fire, emergency medical services, towing, service patrols, and other special response team (e.g., hazardous material clean-up) activities at an incident site. These personnel are associated with the Emergency Vehicle during dispatch to the incident site, but often work independently of the Emergency Vehicle while providing their incident response services.
Emergency Vehicle OBE Vehicle The Emergency Vehicle On-Board Equipment (OBE) resides in an emergency vehicle and provides the processing, storage, and communications functions that support public safety-related connected vehicle applications. It represents a range of vehicles including those operated by police, fire, and emergency medical services. In addition, it represents other incident response vehicles including towing and recovery vehicles and freeway service patrols. It includes two-way communications to support coordinated response to emergencies. A separate 'Vehicle OBE' physical object supports the general vehicle safety and driver information capabilities that apply to all vehicles, including emergency vehicles. The Emergency Vehicle OBE supplements these general capabilities with capabilities that are specific to emergency vehicles.
Fleet and Freight Management Center Center The 'Fleet and Freight Management Center' provides the capability for commercial drivers and fleet-freight managers to receive real-time routing information and access databases containing vehicle and/or freight equipment locations as well as carrier, vehicle, freight equipment and driver information. The 'Fleet and Freight Management Center' also provides the capability for fleet managers to monitor the safety and security of their commercial vehicle drivers and fleet.
Freight Equipment Vehicle 'Freight Equipment' represents a freight container, intermodal chassis, or trailer and provides sensory, processing, storage, and communications functions necessary to support safe, secure and efficient freight operations. It provides equipment safety data and status and can alert the appropriate systems of an incident, breach, or tamper event. It also provides accurate position information to support in-transit visibility of freight equipment.
Maint and Constr Management Center Center The 'Maint and Constr Management Center' monitors and manages roadway infrastructure construction and maintenance activities. Representing both public agencies and private contractors that provide these functions, this physical object manages fleets of maintenance, construction, or special service vehicles (e.g., snow and ice control equipment). The physical object receives a wide range of status information from these vehicles and performs vehicle dispatch, routing, and resource management for the vehicle fleets and associated equipment. The physical object participates in incident response by deploying maintenance and construction resources to an incident scene, in coordination with other center physical objects. The physical object manages equipment at the roadside, including environmental sensors and automated systems that monitor and mitigate adverse road and surface weather conditions. It manages the repair and maintenance of both non-ITS and ITS equipment including the traffic controllers, detectors, dynamic message signs, signals, and other equipment associated with the roadway infrastructure. Weather information is collected and fused with other data sources and used to support advanced decision support systems.

The physical object remotely monitors and manages ITS capabilities in work zones, gathering, storing, and disseminating work zone information to other systems. It manages traffic in the vicinity of the work zone and advises drivers of work zone status (either directly at the roadside or through an interface with the Transportation Information Center or Traffic Management Center physical objects.)

Construction and maintenance activities are tracked and coordinated with other systems, improving the quality and accuracy of information available regarding closures and other roadway construction and maintenance activities.
Other EV OBEs Vehicle This represents on-board equipment on other emergency (e.g., law enforcement, fire, EMS, towing and recovery) vehicles. It provides a source and destination for ITS information transfers between emergency vehicles. These information transfers allow information to be shared between emergency vehicles arriving, or involved at, an incident. Vehicle to vehicle communications at incident locations facilitates incident coordination and personal safety.
Traffic Management Center Center The 'Traffic Management Center' monitors and controls traffic and the road network. It represents centers that manage a broad range of transportation facilities including freeway systems, rural and suburban highway systems, and urban and suburban traffic control systems. It communicates with ITS Roadway Equipment and Connected Vehicle Roadside Equipment (RSE) to monitor and manage traffic flow and monitor the condition of the roadway, surrounding environmental conditions, and field equipment status. It manages traffic and transportation resources to support allied agencies in responding to, and recovering from, incidents ranging from minor traffic incidents through major disasters.
Transportation Information Center Center The 'Transportation Information Center' collects, processes, stores, and disseminates transportation information to system operators and the traveling public. The physical object can play several different roles in an integrated ITS. In one role, the TIC provides a data collection, fusing, and repackaging function, collecting information from transportation system operators and redistributing this information to other system operators in the region and other TICs. In this information redistribution role, the TIC provides a bridge between the various transportation systems that produce the information and the other TICs and their subscribers that use the information. The second role of a TIC is focused on delivery of traveler information to subscribers and the public at large. Information provided includes basic advisories, traffic and road conditions, transit schedule information, yellow pages information, ride matching information, and parking information. The TIC is commonly implemented as a website or a web-based application service, but it represents any traveler information distribution service.

Includes Functional Objects:

Functional Object Description Physical Object
CV On-Board Cargo Monitoring 'CV On-Board Cargo Monitoring' monitors the location and status of the commercial vehicle and its cargo. It sends the collected data to appropriate centers and roadside facilities, including emergency management in the case of HAZMAT incidents. Depending on the nature of the cargo, it may include sensors that measure temperature, pressure, load leveling, acceleration, and other attributes of the cargo. Commercial Vehicle OBE
Emergency Commercial Vehicle Response 'Emergency Commercial Vehicle Response' identifies and initiates a response to commercial vehicle and freight equipment related emergencies. These emergencies may include incidents involving hazardous materials as well as the detection of non-permitted transport of security sensitive hazmat. It identifies the location of the vehicle, the nature of the incident, the route information, and information concerning the freight itself. The information supports the determination of the response and identifies the responding agencies to notify. Emergency Management Center
Emergency Dispatch 'Emergency Dispatch' tracks the location and status of emergency vehicles and dispatches these vehicles to incidents. Pertinent incident information is gathered from the public and other public safety agencies and relayed to the responding units. Incident status and the status of the responding units is tracked so that additional units can be dispatched and/or unit status can be returned to available when the incident is cleared and closed. Emergency Management Center
Emergency Incident Command 'Emergency Incident Command' provides tactical decision support, resource coordination, and communications integration for Incident Commands that are established by first responders at or near the incident scene to support local management of an incident. It supports communications with public safety, emergency management, transportation, and other allied response agency centers, tracks and maintains resource information, action plans, and the incident command organization itself. Information is shared with agency centers including resource deployment status, hazardous material information, traffic, road, and weather conditions, evacuation advice, and other information that enables emergency or maintenance personnel in the field to implement an effective, safe incident response. It supports the functions and interfaces commonly supported by a mobile command center. Emergency Management Center
Emergency Routing 'Emergency Routing' supports routing of emergency vehicles and enlists support from the Traffic Management Center to facilitate travel along these routes. Routes may be determined based on real-time traffic information and road conditions or routes may be provided by the Traffic Management Center on request. Vehicles are tracked and routes are based on current vehicle location. It may coordinate with the Traffic Management Center to provide preemption or otherwise adapt the traffic control strategy along the selected route. Emergency Management Center
EV On-Board En Route Support 'EV On-Board En Route Support' provides communications functions to responding emergency vehicles that reduce response times and improve safety of responding public safety personnel and the general public. It supports traffic signal preemption via short range communication directly with signal control equipment and sends alert messages to surrounding vehicles. Emergency Vehicle OBE
EV On-Board Incident Management Communication 'EV On-board Incident Management Communication' provides communications support to first responders. Information about the incident, information on dispatched resources, and ancillary information such as road and weather conditions are provided to emergency personnel. Emergency personnel transmit information about the incident such as identification of vehicles and people involved, the extent of injuries, hazardous material, resources on site, site management strategies in effect, and current clearance status. Emergency personnel may also send in-vehicle signing messages to approaching traffic using short range communications. Emergency Vehicle OBE
MCM Incident Management 'MCM Incident Management' supports maintenance and construction participation in coordinated incident response. Incident notifications are shared, incident response resources are managed, and the overall incident situation and incident response status is coordinated among allied response organizations. Maint and Constr Management Center
TMC Incident Dispatch Coordination 'TMC Incident Dispatch Coordination' formulates and manages an incident response that takes into account the incident potential, incident impacts, and resources required for incident management. It provides information to support dispatch and routing of emergency response and service vehicles as well as coordination with other cooperating agencies. It provides access to traffic management resources that provide surveillance of the incident, traffic control in the surrounding area, and support for the incident response. It monitors the incident response and collects performance measures such as incident response and clearance times. Traffic Management Center

Includes Information Flows:

Information Flow Description
care facility status Information regarding facility type and capabilities, facility status, and its ability to admit new patients. The ability to admit new patients reflects the current state of the facility, anticipated demand based on coordination with other arriving ambulances, and existing queues. This status may be updated in real-time as it changes.
care facility status request Request for information regarding care facility availability to accept the transported patient and status including information on ambulance queues or other information that may impact the care facilities ability to accept the patient in a timely fashion.
decision support information Information provided to support effective and safe incident response, including local traffic, road, and weather conditions, hazardous material information, and the current status of resources (including vehicles, other equipment, supplies) that have been allocated to an incident.
emergency dispatch requests Emergency vehicle dispatch instructions including incident location and available information concerning the incident.
emergency dispatch response Request for additional emergency dispatch information and provision of en route status.
emergency personnel information presentation Presentation of information to emergency personnel in the field including dispatch information, incident information, current road network conditions, device status, and other supporting information.
emergency personnel input User input from emergency personnel in the field including dispatch coordination, incident status information, and remote device control requests.
emergency route request Request for access routes for emergency response vehicles and equipment. This may be a request for ingress or egress routes or other emergency routes. It may also include a request for preemption/priority for the identified vehicle at all signalized intersections along the route.
emergency routes Suggested ingress and egress routes for access to and between the scene and staging areas or other specialized emergency access routes.
emergency vehicle tracking data The current location and operating status of the emergency vehicle.
freight equipment information Container, trailer, or chassis information regarding identity, type, location, brake wear data, mileage, seal #, seal type, door open/close status, chassis bare/covered status, tethered / untethered status, temperature, humidity, power, battery levels, brake wear data, and bill of lading/information regarding the cargo/content.
hazmat information Information about a particular hazmat load including nature of the load and unloading instructions. May also include hazmat vehicle route and route update information.
hazmat notification Information provided to emergency response organizations regarding a hazmat load including when cargo sensors detect an issue with the load such as a release of hazardous material. This information will include sensor information, vehicle identification, and carrier identification.
host emergency vehicle status Information provided to the ITS on-board equipment from other systems on the Emergency Vehicle Platform.
incident information Notification of existence of incident and expected severity, location, time and nature of incident. As additional information is gathered and the incident evolves, updated incident information is provided. Incidents include any event that impacts transportation system operation ranging from routine incidents (e.g., disabled vehicle at the side of the road) through large-scale natural or human-caused disasters that involve loss of life, injuries, extensive property damage, and multi-jurisdictional response. This also includes special events, closures, and other planned events that may impact the transportation system.
incident scene status Information gathered at the incident site that more completely characterizes the incident and provides current incident response status.
license request Request supporting registration data based on license plate read during violation or at the scene of an incident.
medical records Electronic medical records accessed to support incident response.
medical records request Request for electronic medical records to support incident response.
occupant information Identification of significant medical conditions of each occupant that would influence critical care decisions made by emergency responders
patient status Information that supports assessment of the incident victim's (patient's) status. Information could include general categorization of their status, vital signs, pertinent medical history, quarantine status, and emergency care information.
registration Registered owner of vehicle and associated vehicle information.
road network conditions Current and forecasted traffic information, road and weather conditions, and other road network status. Either raw data, processed data, or some combination of both may be provided by this flow. Information on diversions and alternate routes, closures, and special traffic restrictions (lane/shoulder use, weight restrictions, width restrictions, HOV requirements) in effect is included.
road network status assessment Assessment of damage sustained by the road network including location and extent of the damage, estimate of remaining capacity, required closures, alternate routes, necessary restrictions, and time frame for repair and recovery.
road weather information Road conditions and weather information that are made available by road maintenance operations to other transportation system operators.
roadway maintenance status Summary of maintenance fleet operations affecting the road network. This includes the status of winter maintenance (snow plow schedule and current status).
suggested route Suggested route for a dispatched emergency or maintenance vehicle that may reflect current network conditions and the additional routing options available to en route emergency or maintenance vehicles that are not available to the general public.

Goals and Objectives

Associated Planning Factors and Goals

Planning Factor Goal
B. Increase the safety of the transportation system for motorized and nonmotorized users; Achieve a significant reduction in traffic fatalities and serious injuries on all public roads
C. Increase the security of the transportation system for motorized and nonmotorized users; Improve the security of the transportation system
F. Enhance the integration and connectivity of the transportation system, across and between modes, for people and freight; Enhance the integration and connectivity of the transportation system
G. Promote efficient system management and operation; Improve the efficiency of the surface transportation system

Associated Objective Categories

Objective Category
Emergency/Incident Management: Incident Duration
Emergency/Incident Management: Inter-Agency Coordination

Associated Objectives and Performance Measures

Objective Performance Measure
Increase percentage of incident management agencies in the region that (participate in a multi-modal information exchange network, use interoperable voice communications, participate in a regional coordinated incident response team, etc.) by X percent in Y years. Number of agencies in the region with interoperable voice communications.
Increase percentage of incident management agencies in the region that (participate in a multi-modal information exchange network, use interoperable voice communications, participate in a regional coordinated incident response team, etc.) by X percent in Y years. Number of participating agencies in a regional coordinated incident response team.
Increase percentage of incident management agencies in the region that (participate in a multi-modal information exchange network, use interoperable voice communications, participate in a regional coordinated incident response team, etc.) by X percent in Y years. Percentage of incident management agencies in region participating in multi-modal information exchange network.
Increase the number of corridors in the region covered by regional coordinated incident response teams by X percent in Y years. Number of TIM corridors in the region covered by regional coordinated incident response teams.
Reduce mean incident clearance time per incident by X percent over Y years. (Defined as the time between awareness of an incident and the time the last responder has left the scene.) Mean incident clearance time per incident.
Reduce mean incident notification time (defined as the time between the first agency's awareness of an incident and the time to notify needed response agencies) by X percent over Y years (i.e., through "Motorist Assist" roving patrol programs, reduction of inaccurate verifications, etc.). Average incident notification time of necessary response agencies.
Reduce mean roadway clearance time per incident by X percent over Y years. (Defined as the time between awareness of an incident and restoration of lanes to full operational status.) Mean roadway clearance time per incident.
Reduce mean time of incident duration (from awareness of incident to resumed traffic flow) on transit services and arterial and expressway facilities by X percent in Y years. Mean time of incident duration.


 
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.

Needs and Requirements

Need Functional Object Requirement
01 Emergency Management needs to be able to collect information external to the incident scene to support staging of emergency responder personnel and their equipment. CV On-Board Cargo Monitoring 05 The commercial vehicle shall send notification of a hazmat spill to the appropriate emergency management center in case of an incident including the information from cargo sensors, vehicle location, and the carrier identification.
Emergency Commercial Vehicle Response 02 The center shall receive emergency notification information from commercial vehicles, commercial vehicle check stations, or commercial fleet operators and present the possible incident information to the emergency system operator. This may include detection of non-permitted transport of security sensitive hazmat, hazardous cargo spills, etc.
Emergency Incident Command 01 The center shall provide tactical decision support, resource coordination, and communications integration for first responders to support local management of an incident.
03 The center shall track and maintain resource information and action plans pertaining to the incident command.
07 The center shall collect modeling program outputs to support emergency dispatch and staging of personnel and equipment, e.g. predicted HAZMAT plumes or crash severity predictions.
08 The center shall collect information about freight or cargo to support emergency dispatch and staging of personnel and equipment, e.g. cargo manifest or HAZMAT information.
09 The center shall collect medical care facility capabilities and availability, e.g., trauma level supported to support emergency dispatch and staging of personnel and equipment.
Emergency Routing 01 The center shall collect current traffic and road condition information for emergency vehicle route calculation.
11 The center shall collect weather and maintenance activity data, e.g., which roads have been plowed to support emergency dispatch and staging of personnel and equipment.
12 The center shall collect road and traffic conditions information, including current traffic conditions en route, current traffic conditions on-scene, and road weather conditions (e.g. wet, icy, snow-covered).
13 The center shall collect road and traffic conditions information from multiple sources including: traffic management centers, probe vehicle data, including traffic data and environmental conditions, and other private traffic data sources, e.g. private distributors that integrate connected (probe) vehicle data with cellular or surveillance device inputs.
MCM Incident Management 02 The maintenance center shall exchange alert information and status with emergency management centers. The information includes notification of a major emergency such as a natural or man-made disaster, civil emergency, or child abduction. The information may include the alert originator, the nature of the emergency, the geographic area affected by the emergency, the effective time period, etc.
03 The maintenance center shall exchange incident and threat information with emergency management centers as well as traffic management centers; including notification of existence of incident and expected severity, location, time and nature of incident.
06 The maintenance center shall exchange road network status assessment information with emergency management and traffic management centers including an assessment of damage sustained by the road network including location and extent of the damage, estimate of remaining capacity, required closures, alternate routes, necessary restrictions, and time frame for repair and recovery.
TMC Incident Dispatch Coordination 03 The center shall support requests from emergency management centers to remotely control sensor and surveillance equipment located in the field, provide special routing for emergency vehicles, and to provide responding emergency vehicles with signal preemption.
09 The center shall exchange road network status assessment information with emergency management and maintenance centers including an assessment of damage sustained by the road network including location and extent of the damage, estimate of remaining capacity, required closures, alternate routes, necessary restrictions, and time frame for repair and recovery.
02 Emergency Management needs to be able to provide situational awareness information to emergency responders about an incident to support decisions of how to stage the personnel and their equipment. Emergency Dispatch 01 The center shall dispatch emergency vehicles to respond to verified emergencies under center personnel control.
Emergency Incident Command 10 The center shall collect on-scene reports to support emergency dispatch and staging of personnel and equipment.
11 The center shall provide situational awareness information to emergency responders about an incident, both en-route and while they are on-scene.
Emergency Routing 02 The center shall receive information on the location and status of traffic control equipment and work zones along potential emergency routes.
EV On-Board Incident Management Communication 01 The emergency vehicle shall receive dispatch instructions sufficient to enable emergency personnel in the field to implement an effective incident response. It includes local traffic, road, and weather conditions, hazardous material information, and the current status of resources that have been allocated to an incident.
06 The vehicle shall collect vehicle occupants' electronic medical records to support emergency dispatch and staging of personnel and equipment.
07 The emergency vehicle shall exchange information with other emergency vehicles to support the decision making and overall incident response.
03 Emergency Management needs to be able to provide emergency responders with real-time navigation instructions that use all available data sources to quickly and efficiently route the responder. Emergency Routing 03 The center shall receive status information from care facilities to determine the appropriate facility and its location.
07 The center shall calculate emergency vehicle routes, under center personnel control, based on the collected traffic and road conditions information.
14 The center shall provide routing instructions for a dispatched emergency vehicle that may reflect current network conditions and the additional routing options available to en route emergency that are not available to the general public.
EV On-Board En Route Support 03 The emergency vehicle, including roadway service patrols, shall receive incident details and a suggested route when dispatched to a scene.
04 Emergency Management needs to be able to maintain location and situational information about the emergency vehicles responding to or on the scene of an incident in order to provide a complete picture of the response and share the status with other responding vehicles en route. Emergency Dispatch 04 The center shall track the location and status of emergency vehicles responding to an emergency based on information from the emergency vehicle.
Emergency Incident Command 05 The center shall assess the status of responding emergency vehicles as part of an incident command.
Emergency Routing 15 The emergency center shall collect location and situational information about the emergency vehicles responding to or on the scene of an incident.
EV On-Board En Route Support 02 The emergency vehicle, including roadway service patrols, shall send the vehicle's location and operational data to the center for emergency management and dispatch.
06 The emergency vehicle shall provide the personnel on-board with dispatch information, including incident type and location, and forward an acknowledgment from personnel to the center that the vehicle is on its way to the incident scene.
07 The emergency vehicle shall send patient status information to the care facility along with a request for further information.
08 The emergency vehicle shall forward care facility status information to emergency vehicle personnel, including the location, specialized services, quality of care, waiting time, number of rooms available, and emergency room status of hospitals or emergency care providers.
EV On-Board Incident Management Communication 02 The emergency vehicle shall provide an interface to the center for emergency personnel to transmit information about the incident site such as the extent of injuries, identification of vehicles and people involved, hazardous material, etc.
03 The emergency vehicle shall provide an interface to the center for emergency personnel to transmit information about the current incident response status such as the identification of the resources on site, site management strategies in effect, and current clearance status.

Related Sources

Document Name Version Publication Date
Prototype Development and Demonstration for R.E.S.C.U.M.E. Final Functional and Performance Requirements Final 1/10/2014
R.E.S.C.U.M.E. (Response, Emergency Staging and Communications, Uniform Management, and Evacuation) ConOps Final 11/19/2012
R.E.S.C.U.M.E. Report on Functional and Performance Requirements, and High-Level Data and Communication Needs Final 2/7/2013


Security

In order to participate in this service package, each physical object should meet or exceed the following security levels.

Physical Object Security
Physical Object Confidentiality Integrity Availability Security Class
Basic Emergency Vehicle  
Care Facility High High High Class 5
Commercial Vehicle OBE Moderate High High Class 5
DMV High High Moderate Class 4
Emergency Management Center High High High Class 5
Emergency Vehicle OBE High High High Class 5
Fleet and Freight Management Center High High High Class 5
Freight Equipment  
Maint and Constr Management Center Moderate High High Class 5
Other EV OBEs Moderate Moderate Moderate Class 2
Traffic Management Center High High High Class 5
Transportation Information Center Low Moderate Moderate Class 1



In order to participate in this service package, each information flow triple should meet or exceed the following security levels.

Information Flow Security
Source Destination Information Flow Confidentiality Integrity Availability
Basis Basis Basis
Basic Emergency Vehicle Emergency Vehicle OBE host emergency vehicle status Moderate Moderate Moderate
This could contain sensitive or proprietary information. This is where the Emergency Vehicle OBE acquires GPS information, etc. This information is used elsewhere, leading to this rating. This information needs to be mostly available to the system for this application to work.
Care Facility Emergency Management Center care facility status High High High
Sensitive data: staff on call, both numbers and identities, and performance of the facility are all data examples that, if compromised to a nefarious party, could lead to devastating consequences. Status information needs to be timely and correct so that errors may be identified and corrected. Given the health-focus of this flow, the cost of incorrect data could be high which justifies the high integrity. Status information needs to be timely and correct so that errors may be identified and corrected.Given the health-focus of this flow, the cost of incorrect data could be high which justifies the high availability.
Care Facility Emergency Management Center medical records High High High
Medical records associated with a specific individual are all personal information. Reveal of this information could have significant negative effects to the individual in question. Additionally, this flow is in response to an incident, so the reveal would indicate that the individual was likely in an incident necessitating medical care. Incident-triggered medical data of an individual in an incident needs to be accurate to ensure that decisions made relative to the individual's medical condition are made with accurate information, or safety of life could be compromised. This information is critical to the performance of proper care at the incident.
Care Facility Emergency Vehicle OBE care facility status High High High
Sensitive data: staff on call, both numbers and identities, and performance of the facility are all data examples that, if compromised to a nefarious party, could lead to devastating consequences. Status information needs to be timely and correct so that errors may be identified and corrected. Given the health-focus of this flow, the cost of incorrect data could be high which justifies the high integrity. Status information needs to be timely and correct so that errors may be identified and corrected.Given the health-focus of this flow, the cost of incorrect data could be high which justifies the high availability.
Care Facility Emergency Vehicle OBE medical records High High High
Medical records associated with a specific individual are all personal information. Reveal of this information could have significant negative effects to the individual in question. Additionally, this flow is in response to an incident, so the reveal would indicate that the individual was likely in an incident necessitating medical care. Incident-triggered medical data of an individual in an incident needs to be accurate to ensure that decisions made relative to the individual's medical condition are made with accurate information, or safety of life could be compromised. This information is critical to the performance of proper care at the incident.
Commercial Vehicle OBE Emergency Management Center hazmat notification Moderate High High
Includes PII which should be protected. If not practical to protect, a simpler message without the PII should be distributed. Hazmat spill notification has a time-critical and life-saving and property saving component. Hazmat spill notification has a time-critical and life-saving and property saving component. Set HIGH because the potential consequences are very severe.
DMV Emergency Management Center registration Moderate Moderate Moderate
Will contain PII of driver and/or vehicle owner. Not HIGH because this affects a small number of individuals, and because safety of life is not likely a concern for this flow. Registration/ownership information needs to be correct, the lack of correctness may lead to false paths which have a nontrivial cost. Real-time decisions may be made based on this information.
Emergency Management Center Care Facility care facility status request Low High High
Should not include any sensitive information. May contain safety of life-related information. Safety-of-life implies high availability. Alternative mechanisms for getting the information may lower this to MODERATE.
Emergency Management Center Care Facility medical records request High High High
Medical records associated with a specific individual are all personal information. Reveal of this information could have significant negative effects to the individual in question. Additionally, this flow is in response to an incident, so the reveal would indicate that the individual was likely in an incident necessitating medical care. Incident-triggered medical data of an individual in an incident needs to be accurate to ensure that decisions made relative to the individual's medical condition are made with accurate information, or safety of life could be compromised. This information is critical to the performance of proper care at the incident.
Emergency Management Center DMV license request High Moderate Low
Contains PII and an indication that the person(s) identified in this flow has violated a toll. Release of this information would compromise the personal privacy of those involved. Inaccurate or corrupted information in this flow could lead to a mistaken understanding of the toll violator's identity. Real-time response may be required to deal with tolling and similar violations. The number of people affected is probably quite small, but if the load becomes great the availability may need to be raised to MODERATE.
Emergency Management Center Emergency Vehicle OBE decision support information Moderate Moderate Moderate
This information could be of interest to a malicious individual who is attempting to determine the best way to accomplish a crime. As such it would be best to not make it easily accessible. If this is compromised, it could send inaccurate information to a vehicle which could lead to inappropriate actions in the incident area. A delay in reporting this may cause a delay in response or inability for an Emergency Vehicle and its personnel to properly respond to the incident.
Emergency Management Center Emergency Vehicle OBE emergency dispatch requests Moderate High Moderate
Contains emergency vehicle identity and incident details that could include PII. Could be HIGH, depending on the scenario. Emergency response information that has a time-critical and life-saving and property saving component. Ideally HIGH, but there are altenative mechanisms for providing dispatch and response, so MODERATE.
Emergency Management Center Emergency Vehicle OBE occupant information High High High
Includes personal and confidential information, which may include identity and medical condition, that if observed could be used against that individual. Probable use for this data is in preparing for the individual's care. Corruption or unavailability of this data could result in a delay providing the appropriate care. Responders will be trained to deal with changes or new information however, which may suggest decreasing this to MODERATE. Probable use for this data is in preparing for the individual's care. Corruption or unavailability of this data could result in a delay providing the appropriate care. Responders will be trained to deal with changes or new information however, which may suggest decreasing this to MODERATE.
Emergency Management Center Emergency Vehicle OBE suggested route Moderate High Moderate
It is important for this route to be kept confidential to prevent everyone from attempting to travel this route. The emergency vehicle must receive an accurate Suggested Route. If the emergency vehicle is dispatched to an incorrect location it could lead to a significant delay in the vehicle responding to the emergency. This delay could lead to the loss of life or limb of a person. Therefore, if received, the suggested route must be trustworthy. The alternative to use of a Suggested Route is that drivers select the route themselves. Without the Suggested Route the driver may get stuck in traffic or behind an accident that slows down their response time. This is a degradation of the business service being provided, and could lead to an emergency vehicle not responding to an incident in the quickest manner.
Emergency Management Center Traffic Management Center emergency route request High High High
Traffic management emergency routing information is distributed as needed to those that need to know. Interception by an unintended recipient enables abuse, particularly for an actor interested in disturbing the situation further. if this information is corrupted the EMC or Traffic Management Center may take action not consistent with the actual situation, which in an emergency situation could have significant effects. if this information is corrupted the EMC or Traffic Management Center may take action not consistent with the actual situation, which in an emergency situation could have significant effects.
Emergency Personnel Emergency Vehicle OBE emergency personnel input Moderate Moderate Moderate
Some of the information, such as incident status information, is sensitive, and should be protected. The system must know that these requests came from actual Emergency Personal. Additionally, incorrect information here may lead to the system responding incorrectly to the incident These messages are important for the system to operate properly. Additionally, the system must know if messages are not received so that it can act accordingly.
Emergency Vehicle OBE Care Facility care facility status request Low High High
Should not include any sensitive information. May contain safety of life-related information. Safety-of-life implies high availability. Alternative mechanisms for getting the information may lower this to MODERATE.
Emergency Vehicle OBE Care Facility medical records request High High High
Medical records associated with a specific individual are all personal information. Reveal of this information could have significant negative effects to the individual in question. Additionally, this flow is in response to an incident, so the reveal would indicate that the individual was likely in an incident necessitating medical care. Incident-triggered medical data of an individual in an incident needs to be accurate to ensure that decisions made relative to the individual's medical condition are made with accurate information, or safety of life could be compromised. This information is critical to the performance of proper care at the incident.
Emergency Vehicle OBE Care Facility patient status High High High
Medical records associated with a specific individual are all personal information. Reveal of this information could have significant negative effects to the individual in question. Additionally, this flow is in response to an incident, so the reveal would indicate that the individual was likely in an incident necessitating medical care. Incident-triggered medical data of an individual in an incident needs to be accurate to ensure that decisions made relative to the individual's medical condition are made with accurate information, or safety of life could be compromised. This information is critical to the performance of proper care at the incident.
Emergency Vehicle OBE Emergency Management Center emergency dispatch response Moderate High Moderate
Contains emergency vehicle identity and incident details that could include PII. Could be HIGH, depending on the scenario. Emergency response information that has a time-critical and life-saving and property saving component. Ideally HIGH, but there are altenative mechanisms for providing dispatch and response, so MODERATE.
Emergency Vehicle OBE Emergency Management Center emergency vehicle tracking data Moderate Moderate Moderate
Emergency Vehicles give obvious visual and audio indicators about their location and operating status. Knowing the location of every single emergency vehicle within a city could be extremely useful information to a criminal. Additionally, although this is observable data, it is transmitted on a regional level, which means that someone who is able to intercept it would be able to read the location of all emergency vehicles, not just the ones they could directly observed. A sufficiently motivated criminal can however get this information by other means. Incorrect data here could lead to incorrect decisions being made about the closure of lanes, or incorrect information being shared with the emergency vehicles. There should be other indicators that would contradict incorrect information transmitted here. This information may be used to determine which emergency vehicle is dispatched, and having this information available could lead to a quicker response from the emergency vehicle. However, the system would still be able to operate properly if only most messages make it through.
Emergency Vehicle OBE Emergency Management Center incident scene status Moderate Moderate Moderate
Will include incident-specific information that could be used by a hostile attacker to target emergency resources, or to avoid those resources in the commission of a crime. Since this is used to coordinate emergency response, if this flow is unavailable, incorrect or corrupted the response may not be appropriate, comprimising safety and mobility. This system will be able to operate properly if most messages make it through. The emergency vehicle OBE should be able to know if the EMC received the message.
Emergency Vehicle OBE Emergency Personnel emergency personnel information presentation Moderate Moderate Moderate
Some of this information, such as incident information, is sensitive and should be protected. This information could affect how the Emergency Personnel respond to the event, and should be as accurate as possible. This information needs to be available for the Emergency Personnel in order for them to respond accurately to the system. If they do not acknowledge this information, dispatch needs to know, so they can attempt to contact the Emergency Personnel via another channel, such as radio.
Emergency Vehicle OBE Other EV OBEs decision support information Moderate Moderate Moderate
This information could be of interest to a malicious individual who is attempting to determine the best way to accomplish a crime. As such it would be best to not make it easily accessible. If this is compromised, it could send inaccurate information to a vehicle which could lead to inappropriate actions in the incident area. A delay in reporting this may cause a delay in response or inability for an Emergency Vehicle and its personnel to properly respond to the incident.
Fleet and Freight Management Center Emergency Management Center hazmat information High High High
This information could be of interest to a malicious individual who is attempting to determine the best way to accomplish a crime. Since hazardous material is by nature very dangerous, access to the routing, and load nature information could lead to a dangerous event. As such this information needs to be well protected. If this is compromised, the EMC may not react properly to a hazmat incident, and thus assign inappropriate assets (too many, wrong type, not enough), leading to a longer or more damaging incident. A delay in reporting this may cause a delay in getting the appropriate assets to the incident, or an over-commitment of assets. While the EMC may react to avoid the former by committing more assets than may be necessary, this in turn will create risk by making those assets unavailable to respond to incidents where they are truly needed. Such delays may be catastrophic for hazmat incidents.
Freight Equipment Commercial Vehicle OBE freight equipment information Moderate Moderate Moderate
Cargo status information, though internal to the vehicle, should probably be protected as part of a sound defense-in-depth strategy against malicious hacking. Freight Vehicle to CV OBE is considered on-board when the vehicle and freight are mated, so the same logic holds. Cargo status information, though internal to the vehicle, should probably be protected as part of a sound defense-in-depth strategy against malicious hacking. Freight Vehicle to CV OBE is considered on-board when the vehicle and freight are mated, so the same logic holds. On-board data exchanges, should be at least MODERATE so that on-board systems can fulfill their functions. Freight Vehicle to CV OBE is considered on-board when the vehicle and freight are mated, so the same logic holds.
Maint and Constr Management Center Emergency Management Center road network status assessment Moderate High High
Damage assessment information should be concealed from observation. An attacker may use this information to identify weak points or discover the results of an attack. Damage assessment information needs to be delivered accurately and promptly so the Emergency Management Center can react as swiftly and appropriately as possible. In case of emergency, this could have significant safety and mobility impact. Damage assessment information needs to be delivered accurately and promptly so the Emergency Management Center can react as swiftly and appropriately as possible. In case of emergency, this could have significant safety and mobility impact.
Maint and Constr Management Center Emergency Management Center road weather information Low Moderate Low
Used to feed other processes that produce data for public distribution and center-based decision making processes. Widely distributed, no need for obfuscation. There are lots of ways to corroborate and receive this data. While travelers and operators make decisions based on this, if it is not available or incorrect the largest impact is probably confusion. There are lots of ways to corroborate and receive this data. While travelers and operators make decisions based on this, if it is not available or incorrect the largest impact is probably confusion.
Maint and Constr Management Center Emergency Management Center roadway maintenance status Low Moderate Moderate
Roadway maintenance status data is distributed to a host of places including travelers, so there is no justification for obfuscation. Road maintenance data needs to be accurate and available so that the EMC can make appropriate decisions. Inappropriate decisions may significantly affect traffic and individual travel experiences. Road maintenance data needs to be accurate and available so that the EMC can make appropriate decisions. Inappropriate decisions may significantly affect traffic and individual travel experiences.
Other EV OBEs Emergency Vehicle OBE decision support information Moderate Moderate Moderate
This information could be of interest to a malicious individual who is attempting to determine the best way to accomplish a crime. As such it would be best to not make it easily accessible. If this is compromised, it could send inaccurate information to a vehicle which could lead to inappropriate actions in the incident area. A delay in reporting this may cause a delay or lead to an Emergency Vehicle not responding in a fashion best suited to properly managing the incident.
Traffic Management Center Emergency Management Center emergency routes High High High
Traffic management emergency routing information is distributed as needed to those that need to know. Interception by an unintended recipient enables abuse, particularly for an actor interested in disturbing the situation further. if this information is corrupted the EMC or Traffic Management Center may take action not consistent with the actual situation, which in an emergency situation could have significant effects. if this information is corrupted the EMC or Traffic Management Center may take action not consistent with the actual situation, which in an emergency situation could have significant effects.
Traffic Management Center Emergency Management Center incident information High Moderate Moderate
This data contains all of the information regarding the incident. This could include personal information regarding persons involved in the incident. It could also include sensitive information regarding special events or closures. Minor discrepancies in this data should not have a catastrophic effect, but it should be reasonably controlled and accurate. A few missed messages should not have a significant effect. However, most messages should make it through and the TMC should be able to know if the EMC has received a message.
Traffic Management Center Emergency Management Center road network conditions Low Moderate Moderate
No harm should come from seeing this data, as it is eventually intended for public consumption. While accuracy of this data is important for decision making purposes, applications should be able to corroborate the data in many instances. Thus MODERATE generally. Depends on the application; if mobility decisions that affect large numbers of travelers are made based on this data, then it is MODERATE. In more modest circumstances, it may be LOW.
Transportation Information Center Emergency Management Center road network conditions Low Moderate Moderate
No harm should come from seeing this data, as it is eventually intended for public consumption. While accuracy of this data is important for decision making purposes, applications should be able to corroborate the data in many instances. Thus MODERATE generally. condition info should be timely and readily available so that TMCs are aware of current traffic info, conditions, restrictions, etc. but should not have severe/catastrophic consequences if not

Standards

The following table lists the standards associated with physical objects in this service package. For standards related to interfaces, see the specific information flow triple pages.

Name Title Physical Object
NEMA TS 8 Cyber and Physical Security Cyber and Physical Security for Intelligent Transportation Systems Traffic Management Center