Objective Category
Traveler Information: Customer Satisfaction

The objective in this category focuses on improving customer satisfaction with the timeliness, accuracy, and usefulness of traveler information in the region.

Associated Objectives and Performance Measures

Objective Performance Measure
Increase customer satisfaction rating of the timeliness, accuracy, and usefulness of traveler information in the region by W, X, and Z percent, respectively, over Y years. Customer satisfaction ratings of timeliness, accuracy, and usefulness of traveler information.

Associated Planning Factors and Goals

Planning Factor Goal
D. Increase the accessibility and mobility of people and for freight; Achieve a significant reduction in congestion
G. Promote efficient system management and operation; Improve the efficiency of the surface transportation system
J. Enhance travel and tourism. Develop a transportation system that supports travel and tourism

Associated Service Packages

Service Package
CVO09: Freight-Specific Dynamic Travel Planning
PS14: Disaster Traveler Information
PT08: Transit Traveler Information
TI01: Broadcast Traveler Information
TI02: Personalized Traveler Information
TI04: Trip Planning and Payment
TI09: Travel Services Information and Reservation


Planning for Operations Desk Reference

Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.