Performance Measure

Customer satisfaction ratings of timeliness, accuracy, and usefulness of traveler information.

Associated Objectives

Increase customer satisfaction rating of the timeliness, accuracy, and usefulness of traveler information in the region by W, X, and Z percent, respectively, over Y years.

Service Packages that Support the Performance Measure

CVO09-Freight-Specific Dynamic Travel Planning
PT08-Transit Traveler Information
TI01-Broadcast Traveler Information
TI02-Personalized Traveler Information
TI04-Trip Planning and Payment
TI09-Travel Services Information and Reservation
PS14-Disaster Traveler Information

Associated Goals

Achieve a significant reduction in congestion
Develop a transportation system that supports travel and tourism
Improve the efficiency of the surface transportation system

Planning Factors

D. Increase the accessibility and mobility of people and for freight;
G. Promote efficient system management and operation;
J. Enhance travel and tourism.


Planning for Operations Desk Reference