Objective Category
Freight Management: Customer Satisfaction

The intent of this objective is to improve freight shippers', receivers', and carriers' satisfaction with freight mobility in the region.

Associated Objectives and Performance Measures

Objective Performance Measure
Increase ratings for customer satisfaction with freight mobility in the region among shippers, receivers, and carriers by X percent in Y years. Percentage of customers satisfied with region's freight management practices.

Associated Planning Factors and Goals

Planning Factor Goal
A. Support the economic vitality of the metropolitan area, especially by enabling global competitiveness, productivity, and efficiency; Improve the national freight network, strengthen the ability of rural communities to access national and international trade markets, and support regional economic development

Associated Service Packages

Service Package
CVO01: Carrier Operations and Fleet Management
CVO03: Electronic Clearance
CVO04: CV Administrative Processes
CVO05: Commercial Vehicle Parking
CVO07: Roadside CVO Safety
CVO08: Smart Roadside and Virtual WIM
CVO11: Freight Drayage Optimization
CVO16: Electronic Driver Logs
CVO20: International Border Registration
CVO21: International Border Electronic Clearance
TM23: Border Management Systems


Planning for Operations Desk Reference

Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.