Performance Measure

Percentage of customers satisfied with region's incident management practices.

Associated Objectives

Increase customer satisfaction with the region's incident management by X percent over Y years.

Service Packages that Support the Performance Measure

TM08-Traffic Incident Management System
PS01-Emergency Call-Taking and Dispatch
PS08-Roadway Service Patrols
PS15-Stolen Vehicle Recovery

Associated Goals

Achieve a significant reduction in congestion
Improve the efficiency of the surface transportation system

Planning Factors

D. Increase the accessibility and mobility of people and for freight;
G. Promote efficient system management and operation;

Source

Planning for Operations Desk Reference