Objective
Decrease by X percent on an annual basis the number of complaints per 1,000 boarding passengers.
Associated Performance Measures
Service Packages that Support the Objective 
Associated Goals
Planning Factors
J. Enhance travel and tourism.
Source
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.