Objective

Increase customer service ratings by X percent in Y years.

Associated Performance Measures

Customer satisfaction rating

Service Packages that Support the Objective

PT15-Transit Stop Request
PT16-Route ID for the Visually Impaired

Associated Goals

Develop a transportation system that supports travel and tourism

Planning Factors

J. Enhance travel and tourism.

Source

National ITS Architecture Team



 
Since the mapping between objectives and service packages is not always straight-forward and often situation-dependent, these mappings should only be used as a starting point. Users should do their own analysis to identify the best service packages for their region.